Commitment to Your Privacy

At Meraki Cleaning Company Ltd (“we”, “us”, or “our”), protecting your personal information is important to us. This policy explains how we collect, use, and safeguard your data. Please read it carefully to understand how we handle your information.

 

1. Personal Information We Collect

We may collect personal information that identifies you, including:

• Name, phone number, email address, and suburb

• Property details relevant to your service

• Payment details (processed securely via our third-party provider)

• Transaction history of services provided

• Technical and website usage data (e.g., browser type, IP address, interactions with our site)

• Information you provide when applying for work with us (employment history, references, etc.)

We collect this information when you:

• Request a quotation

• Make an enquiry or booking

• Communicate with us by phone, email, or via our website

   

2. How We Use Your Information

We use your information only for legitimate purposes, including:

• Contacting you about quotes, bookings, or service updates

• Setting up and confirming appointments

• Delivering our cleaning services

• Sending reminders or follow-ups

• Processing payments and invoices

• Meeting legal and regulatory obligations

   

3. Protection of Information

We protect your personal information by:

• Storing all data in a secure, controlled environment

• Limiting access to authorised employees and approved contractors only

• Following strict confidentiality protocols and data security safeguards

While we make every effort to protect your information, no system is completely secure. By using our site or services, you acknowledge this limitation.

 

4. Sharing of Information

We only share your personal information when necessary and with trusted parties, including:

• Employees, subcontractors, or contractors to perform the agreed service

• Third-party service providers such as booking platforms, IT services, data storage, or payment processors

• Regulatory authorities, courts, or law enforcement if legally required

We do not sell or rent your personal information.

 

5. Retention of Information

We retain your information only as long as necessary to deliver our services and comply with legal, tax, or accounting requirements. When no longer needed, your data is securely deleted.

 

6. Cookies & Website Use

Our website uses cookies to improve functionality and browsing experience. Cookies do not personally identify you unless you provide information through a form. You can disable cookies in your browser settings, but some features of the site may not work properly.

 

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you

• Correct any inaccurate or incomplete information

• Withdraw consent for marketing communications

• Lodge a complaint with us or with the New Zealand Privacy Commissioner

   

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

9. Contact Us

If you have any questions or concerns about your personal information, please contact us:
Meraki Cleaning Company Ltd
[email protected]
0508 637 254